Refund policy

Returns are at the discretion of Douglas Equipment. If accepted, prior authorization must be obtained to return any equipment. Authorized returns for credit must be prepaid and be received by Douglas Equipment within 15 working days of purchase. Credit will be based on invoice price, less 20% restocking charge, and return freight charges. Refurbishing, if necessary, will be an additional charge to purchaser and will be deducted from any authorized credit.

• If free shipping was offered, original and return shipping charges will be deducted from refund amount.
• If you order a "Special Order" or "Custom" item, the restocking fee would apply as soon as the order has been placed with the factory.